Leading programme management across Global Legal. Partnering with senior stakeholders to design and scale systems, processes, and operating models that improve efficiency and service delivery across a team of 800+ lawyers.
Project Management
- Leading a global initiative to reduce, harmonise, and standardise commercial contract templates across Global Legal.
- Designed, built, and launched a data center legal project portal giving leadership real-time visibility into a high-priority workstream.
- Working with technical and regulatory legal teams to design a global regulatory tracker for horizon scanning and compliance responses across jurisdictions.
AI
- Ran two AI contract review pilots — one internal, one external — evaluating both against standard operating criteria and selecting one for integration.
- Driving week-on-week improvement in AI literacy and practical application across the legal team through structured learning and hands-on sessions.
Data & Systems
- Building a more structured, trusted, and AI-ready knowledge management foundation for Global Legal, improving quality and accessibility of legal knowledge across the org.
Leadership & Strategy
- Proposed and advanced a department-level strategy to position Global Legal Operations (GLO) as a cohesive enablement function.
- Designed a "foundations checklist" and intake system setups for newly formed Legal teams post-reorganisation, accelerating time-to-operate.
Served as PMO for the EU Commercial Legal team while supporting the Director of Europe Legal in a chief of staff capacity, covering operational leadership, strategic planning, and cross-functional programme delivery.
Project Management
- Acted as PMO for the ECCTA Fraud Project, establishing governance, timelines, and cross-functional coordination across Legal, Compliance, and 20+ business units.
- Partnered with GLO to stabilise the Feishu Contract CLM programme, resolving priority issues and improving user experience across Global Legal.
- Led the redesign of the trademark application process with IP Legal, cutting a 15-day SLA to a targeted 3-day turnaround.
AI
- Co-designed and launched an AI-powered Legal HelpDesk pilot for EU Commercial Legal, enabling faster self-serve responses and reducing Legal effort.
Data & Systems
- Built legal dashboards and stakeholder query pages with real-time reporting and heat maps, giving business stakeholders self-serve visibility into Legal demand.
- Developed an integration between the Commercial team's intake system and the Ad Trading team's tracker, creating shared visibility during high contract volume.
- Designed and built the auto-populating outside counsel repository for BytePlus Europe Legal, replacing manual tracking with a single source of truth.
Leadership & Strategy
- Supported the Director of Europe Legal in a chief of staff capacity, covering operational leadership, strategic planning, and senior stakeholder management.
- Sourced and designed communication-focused leadership training; built integrated reporting dashboards for EU Commercial Legal leadership.
- Led planning and delivery of the 2025 Legal team offsite in Berlin and H1 EU Commercial Legal offsite in London.
Delivered large-scale legal matters and operational process design across a portfolio of clients, spanning project governance, stakeholder management, and continuous improvement. Scoped and managed complex engagements end-to-end, producing proposals, analytics, and reporting for senior client and internal stakeholders.
Increased internal adoption of Litera Transact by 15% across three key practice groups within two months. Managed and implemented a bulk eSignature solution facilitating over 7,000 signatures.
Delivered complex multi-jurisdictional projects including a 60-jurisdiction financial regulatory engagement and a 28-country terms localisation programme. Built the company's legal project management function from the ground up, overseeing a team of five direct reports and implementing SOPs across onboarding, compliance, time tracking, and client delivery.
Established the business's interim placements function, designing the end-to-end workflow for candidate sourcing, onboarding, and placement, and collaborating with product to build a client-facing platform.
Managed portfolios valued at over AUD $10 million; grew one share trading portfolio from AUD $150k to AUD $400k over two years.
Instrumental in establishing operational procedures and the account management function for an early-stage digital agency, managing budgets, timelines, and client relationships across a growing portfolio.
CIPP/E — Certified Information Privacy Professional, Europe
International Association of Privacy Professionals (IAPP)
Certification
B.A. & B.Sc. — News Editorial Journalism
University of Colorado, Boulder
Boulder, Colorado, USA
Aug 2006 – Jun 2010
Minor — Spanish Language and Culture
Universidad de Sevilla
Seville, Spain
Jan 2008 – Jun 2008
